Who's Who in
Business Academia

Matthew Bunker

Academic Title: Professor

Name: Matthew Bunker

 

Department: Department of Marketing

Department Website: http://www.cba.uni.edu/marketing/

Institution: University of Northern Iowa

 

Address: CBB-336/7
Cedar Falls, Iowa 50613-0123

 

Highest Degree:

Date of Degree:

Degree Institution:

 

E-mail: Contact by e-mail?

 

Expertise: His area of research interests include service failure and recovery, consumer powerlessness, consumer grudge-holding, forgiveness, internet marketing, and customer satisfaction. He has published in the Journal of Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, Journal of Services Marketing, International Journal of Consumer Studies, International Journal of Business Information Systems, Marketing Management Journal, Journal of Consumer Behaviour, and The Journal of Marketing Development and Competitiveness.

 

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